17jll Privacy Policy – How We Protect Your Data

Your personal information matters. This Privacy Policy explains in plain language exactly what data 17jll collects from Filipino players, how we use it, who we share it with, and the rights you hold over your own information.

Last updated: 1 January 2025

Your Privacy at 17jll — the Short Version

The sections below go into full detail. These six cards give you the key points upfront so you know what to expect before reading further.

We Only Collect What We Need

17jll collects your name, contact details, date of birth, identity documents, payment details, and gameplay data — nothing beyond what is required to run your account, verify your identity, and process transactions.

Your Data Is Never Sold

17jll does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Full stop. We share data only where required by law or to operate essential platform services.

Industry-Standard Security

All data transmitted between you and 17jll is encrypted with TLS. Sensitive fields like passwords and payment details are stored using one-way hashing and tokenisation, and access is restricted to authorised personnel only.

You Control Your Information

As a 17jll player, you can request access to your data, ask us to correct inaccuracies, request deletion of non-essential records, and opt out of marketing communications at any time from your account settings.

Cookies Are Used Minimally

17jll uses essential cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us improve the platform. You can manage non-essential cookies from your browser settings.

Philippine Law Governs This Policy

This Privacy Policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. 17jll is committed to meeting all obligations set out under that Act.

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Contents
This Privacy Policy applies to all personal data processed by 17jll in connection with your use of https://17jll.com. By registering an account or using the platform, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the platform.

01Who We Are

17jll is the operator of the online betting and gaming platform accessible at https://17jll.com, offering sports betting, card games, and casino-style products to eligible players in the Philippines and other permitted jurisdictions.

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012), 17jll acts as the personal information controller in respect of all personal data collected through the platform. You can contact our Data Protection Officer at any time at privacy@17jll.com.

02Personal Data We Collect

17jll collects personal data in three ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and occasionally from third-party sources for verification purposes.

Information you provide directly:

  • Full legal name, date of birth, and nationality.
  • Current Philippine residential address.
  • Mobile number and email address registered with your account.
  • Username and encrypted password.
  • Government-issued ID documents (e.g., PhilSys national ID, UMID, driver's licence, passport) submitted during KYC verification.
  • Selfie images submitted alongside identity documents.
  • Payment method details — your GCash number, Maya account, bank account name and number, or card details as applicable. Card numbers are tokenised and never stored in full on 17jll servers.
  • Correspondence sent to the 17jll support team by email, live chat, or any other channel.

Information collected automatically:

  • IP address and approximate geolocation at the time of login and transactions.
  • Device type, operating system, browser version, and screen resolution.
  • Session duration, pages visited, and features used on the 17jll platform.
  • Bet history, game history, deposit and withdrawal records, and bonus redemption records.
  • Cookie data and similar tracking technologies (see Section 8 for full details).

Information from third parties:

  • Identity verification confirmation from accredited KYC service providers.
  • Payment status updates from GCash, Maya, BDO, BPI, UnionBank, and other payment processors.
  • Sanctions and watchlist screening results from compliance data services.
17jll does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data beyond the ID selfie required for KYC verification.

03How 17jll Uses Your Personal Data

Every use of your data by 17jll has a specific purpose. We do not process personal data speculatively or in ways that you would not reasonably expect. The main purposes are:

Purpose Description
Account management Creating, maintaining, and securing your 17jll player account; processing login and authentication.
Identity verification (KYC) Confirming that you are who you say you are, that you meet the minimum age requirement of 21, and that you are eligible to use 17jll under applicable law.
Payments processing Handling deposits and withdrawals in Philippine pesos (₱) via your chosen payment method; detecting and preventing payment fraud.
Providing betting and gaming services Settling bets, recording game outcomes, calculating balances, and delivering the core entertainment services on the platform.
Regulatory compliance Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations imposed by Philippine regulations and applicable gaming authorities.
Customer support Responding to your enquiries, resolving disputes, and providing assistance through live chat and email.
Platform improvement Analysing aggregated, anonymised usage data to identify bugs, improve the user experience, and develop new features on 17jll.
Marketing (opt-in only) Sending promotional emails or notifications about 17jll offers to players who have specifically opted in. You can unsubscribe at any time from account settings.
Security and fraud prevention Monitoring for suspicious login activity, unusual betting patterns, multi-account behaviour, and other indicators of fraud or abuse.

04Legal Basis for Processing

17jll processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

  • Contract performance: Processing your registration details, KYC documents, and payment information is necessary to deliver the services you signed up for.
  • Legal obligation: AML, CTF, responsible gaming, and tax reporting requirements impose data processing obligations on 17jll as a licensed operator.
  • Legitimate interests: Fraud detection, security monitoring, and platform analytics are carried out in the legitimate interests of 17jll and its players, balanced against your rights.
  • Consent: Marketing communications and non-essential cookies are only processed on the basis of your explicit, revocable consent.
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05Sharing Your Personal Data

17jll does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share data only in the following limited circumstances:

  • KYC and identity verification providers: Accredited third-party services that help 17jll confirm your identity and age as part of the registration and withdrawal process. These providers are contractually bound to use your data only for identity verification.
  • Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and card networks receive the minimum data needed to process your transaction. They operate under their own privacy policies and applicable financial regulations.
  • Regulatory and law enforcement authorities: 17jll is required by law to disclose certain information to the Philippine gaming regulatory authority, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement agencies when legally compelled to do so.
  • Fraud and AML screening services: Anonymised or limited personal data may be shared with sanctions list screening and fraud intelligence services to meet AML and CTF compliance obligations.
  • IT and cloud infrastructure providers: Servers, databases, and content delivery networks used to run the 17jll platform are operated by contracted technology partners who process data strictly according to our instructions and data processing agreements.
  • Business transfer: In the event of a merger, acquisition, or sale of the 17jll business, personal data may be transferred to the successor entity, subject to the same protections as this Policy.

All third parties who process personal data on behalf of 17jll are required to sign a Data Processing Agreement and comply with the Data Privacy Act of 2012.

Your data is never shared with advertisers, data brokers, or other platforms for their own marketing purposes.

06Data Retention

How long 17jll keeps your personal data depends on the type of information and why we hold it:

  • Account and transaction records (including bet history, deposit and withdrawal records, and KYC documents) are retained for a minimum of five years after account closure to meet AML record-keeping obligations under Philippine law.
  • Customer support communications are retained for two years from the date of the last message in a conversation thread.
  • Marketing preference records (opt-in and opt-out logs) are retained for three years after your last interaction with a 17jll marketing communication.
  • Session logs and device data used for security monitoring are retained for twelve months.
  • Anonymised analytics data (from which you cannot be identified) may be retained indefinitely to support platform improvement.

When data is no longer needed for its original purpose and there is no legal obligation to retain it, 17jll will securely delete or anonymise it within 90 days.

07Security Measures

17jll applies a layered approach to data security. No single measure is relied upon in isolation, and security controls are reviewed and updated regularly in response to emerging threats.

  • Encryption in transit: All communication between your device and the 17jll platform is encrypted using TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS.
  • Encryption at rest: Sensitive database fields — including identity document data, bank account references, and payment tokens — are encrypted at rest using AES-256.
  • Password security: Passwords are hashed using a strong, salted one-way function. 17jll never stores your password in a readable format, and our support team cannot retrieve it.
  • Two-factor authentication (2FA): Available on all 17jll accounts. We strongly encourage all players to enable 2FA from account settings.
  • Access controls: Internal access to personal data is restricted to employees who require it for their specific job function. Access logs are maintained and reviewed.
  • Penetration testing: The 17jll platform undergoes regular third-party security assessments and vulnerability scans.
  • Breach response: In the event of a personal data breach that is likely to harm affected players, 17jll will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by law.
While 17jll applies strong security measures on our side, you also play a role. Use a strong, unique password for your account and never share your credentials with anyone — including anyone claiming to be 17jll staff. We will never ask for your password.
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08Cookies and Similar Technologies

The 17jll platform uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens. Below is a plain-language breakdown of what we use and why:

Category Purpose Required?
Essential cookies Keep you logged in, maintain your session, and enable core platform functions like the bet slip and cashier. Without these, the platform does not work. Required
Functional cookies Remember your language, odds format, and display preferences so you don't need to reset them on every visit to 17jll. Required
Analytics cookies Collect aggregated, anonymised data about how players use the platform — which pages are visited most, where errors occur, and how long sessions last — to guide platform improvements. Optional
Security cookies Help detect and prevent suspicious behaviour, bot activity, and fraudulent logins on your 17jll account. Required

You can manage non-essential cookies through your browser settings. Note that disabling essential cookies will prevent the 17jll platform from functioning correctly. Browser controls vary by browser — consult your browser's help documentation for instructions.

10Children and Minors

17jll is strictly for adults aged 21 and over. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered on the platform, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where legally possible.

If you are a parent or guardian and believe your child may have created a 17jll account, please contact us immediately at privacy@17jll.com so we can investigate and take action without delay.

11Changes to This Privacy Policy

17jll reviews this Privacy Policy at least annually and whenever there is a material change to how we process personal data. When we update the Policy, we will:

  • Update the "Last updated" date at the top of this page.
  • Post a notice on the 17jll platform for at least 14 days following a material change.
  • Send an email notification to your registered address for significant changes that affect your rights.

Your continued use of 17jll after a Policy update is published constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically.

12Contacting 17jll About Your Privacy

For any question, concern, or request relating to your personal data and how 17jll handles it, you can reach our Data Protection Officer through the following channels:

  • Email: privacy@17jll.com — for formal data subject requests, breach notifications, or complaints.
  • General support email: support@17jll.com — for account-related privacy questions handled by our customer service team.
  • Live chat: Available 24/7 inside the 17jll platform for faster assistance on less formal queries.

If you believe 17jll has not adequately addressed your concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which regulates the enforcement of the Data Privacy Act of 2012.

Your Data Rights as a 17jll Player

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to the personal data 17jll holds about you. These rights are free to exercise and will be responded to within 30 days.

Right to Access

Request a copy of all personal data 17jll holds about you, including your account details, bet history, KYC records, and communication logs.

Right to Rectification

Ask 17jll to correct inaccurate personal data. You can update most account details directly from your profile settings, or contact support for changes to identity records.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal retention obligation applies. Note that AML records must be kept for five years under Philippine law.

Right to Object

Object to 17jll processing your data for direct marketing at any time. Unsubscribe from marketing emails via the link in any email, or turn off marketing notifications in your account settings.

Right to Data Portability

Request a structured, machine-readable copy of the data you provided to 17jll, which you may then transfer to another service. Requests are fulfilled in CSV format within 30 days.

Right to Restrict Processing

Ask 17jll to pause certain uses of your data while a dispute or correction request is being resolved, without deleting the data entirely.

To exercise any of these rights, email privacy@17jll.com with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 calendar days.

Privacy Questions from Filipino Players

These are questions the 17jll support team regularly receives about how the platform handles personal data. If yours isn't here, email privacy@17jll.com.

No. Your GCash number is only shared with GCash's own payment infrastructure to process your deposit or withdrawal. It is not passed to any other third party and is not used for marketing purposes. 17jll does not have access to your GCash account balance or transaction history beyond the specific payment you authorised.

You can close your 17jll account at any time by contacting support@17jll.com. Your account will be deactivated and your remaining real-money balance refunded. However, transaction and KYC records must be retained for at least five years under Philippine anti-money laundering law — this is a legal obligation and cannot be waived. All other non-essential data will be deleted within 90 days of account closure.

Only if you opt in. During registration, there is a clearly labelled checkbox to receive promotional communications from 17jll. If you leave it unchecked, you will not receive marketing emails or push notifications. If you opt in and later change your mind, unsubscribe using the link at the bottom of any 17jll email or update your notification preferences inside account settings.

Yes. ID images submitted for KYC verification on 17jll are encrypted at rest using AES-256 and stored on servers with access restricted to compliance staff. The images are retained for the legally required five-year period after account closure and then securely deleted. They are never shared with third parties except the accredited KYC verification service that processes your initial check.

No. 17jll only collects IP-based geolocation data at the time of login and during active sessions, primarily to verify that you are accessing the platform from a permitted location. We do not use background location tracking or request device-level GPS access.
Your Privacy Is Protected

Play on 17jll Knowing Your Data Is in Safe Hands

Now that you've read how 17jll handles your personal information, you can register with confidence. Your data is used only to run your account, process your payments, and keep the platform secure — nothing else.

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